Privacy Notice

PRIVACY POLICY – HUMAN KONTROL (HK)

Last update: 07.03.2025

1. INTRODUCTION

At Human Kontrol (HK), we are committed to protecting the privacy of our customers and visitors. This Privacy Policy describes how we collect, use, store, and protect our users' personal information when they access and use our online store hosted on Shopify.

By using our website, you agree to the practices described in this policy.

2. INFORMATION WE COLLECT

When you purchase a product, register on our site or communicate with us, we collect the following personal data:

🔹 Personal identification information : First name, last name, email address, phone number, date of birth.
🔹 Payment information : Transaction details (credit/debit card, PayPal, Mercado Pago). We do not store financial information ; processing is done through Shopify Payments and Mercado Pago.
🔹 Shipping information : Delivery and billing address.
🔹 Site usage data : Information about how you browse and use our store (products viewed, purchases made, interactions with the site).
🔹 Technical information : IP address, device type, browser used, operating system.

3. HOW DO WE USE YOUR DATA?

We use your personal data for the following purposes:

✅ Process and deliver orders : Confirm purchases, manage shipments and provide after-sales support.
✅ Customer service : Respond to queries, complaints or requests for information.
✅ Improve user experience : Analyze trends and optimize store functionality.
✅ Marketing and promotions : Send exclusive offers, newsletters and remarketing campaigns (with your consent).
✅ Legal compliance : Respond to requests from authorities and comply with applicable regulations.

📌 We do not sell or share your information with third parties outside of HK without your express consent.

4. LEGAL BASIS FOR DATA PROCESSING

We process your personal data under the following legal bases:

📌 Consent : When you agree to receive commercial communications or voluntarily provide information.
📌 Execution of a contract : When you purchase a product and we need your data to manage the transaction.
📌 Legitimate interest : To improve our services and ensure the security of the site.
📌 Legal compliance : When required to comply with tax, consumer protection or security regulations.

5. DATA STORAGE AND SECURITY

Your data is stored on secure servers of Shopify and partner platforms. Shopify complies with the General Data Protection Regulation (GDPR) and other international security regulations.

🔒 We implement technical and organizational measures to protect your information against unauthorized access, loss or alteration.

If you detect any unauthorized use of your data, please contact us immediately at 📧 [email@humankontrol.com].

6. USER RIGHTS (ARCO)

In Mexico , you have rights regarding the handling of your personal data, in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) .

🔹 Access : You can request what information we have stored about you.
🔹 Rectification : You can request the correction of incorrect or outdated data.
🔹 Cancellation : You can request that we delete your information if it is no longer needed.
🔹 Objection : You can object to the use of your data for specific purposes (e.g. marketing).

📩 To exercise these rights, send us an email to [correo@humankontrol.com] with the subject "ARCO Request" , including your name, contact information and the action you wish to take.

7. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies to improve your experience on our site. These files allow us to:

✔ Remember your session and preferences.
✔ Analyze store traffic and performance.
✔ Show you relevant ads on external platforms (Facebook Ads, Google Ads).

You can manage or disable cookies from your browser settings.

8. INTERNATIONAL DATA TRANSFER

Because we use Shopify, your data may be transferred to servers outside of Mexico, in countries that have adequate levels of data protection.

In the case of international transfers, HK will take measures to ensure the security of your information in accordance with the LFPDPPP and international agreements.

9. PRIVACY OF MINORS

HK does not knowingly collect or store information from children under the age of 18. If we discover that we have received data from a child without parental consent, we will delete the information immediately.

10. MODIFICATIONS TO THIS POLICY

We may update this policy at any time. We will notify you of relevant changes via our website or email. The most recent version will always be available at [ www.humankontrol.com ] .

11. CONTACT AND COMPLAINTS

If you have any questions about this policy or would like to make a complaint about the handling of your data, you can contact us:

📧 Email: [info@humankontrol.com]

If you consider that your request has not been adequately addressed, you can file a complaint with the National Institute for Transparency, Access to Information and Protection of Personal Data (INAI) at www.inai.org.mx.